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Libraries in Leicestershire

Coronavirus FAQ


How long will my library be closed?

At the current time it is not possible for us to say how long our libraries will be closed.  Please look on our website www.leicestershire.gov.uk/libraries for updates or follow us on social media:

Facebook – facebook.com/yourlibrary

Twitter - @leicslibraries.   


Are the Community Managed Libraries closed?

All Community Managed Libraries have now closed, please check their websites for updates.


How do I return my books and other items?

Please do not try to return your items to the library.  All loans have been extended until 4th July 2020 and no overdue fines will be charged between 17th March 2020 – 4th July 2020. We will review this date and extend it as necessary should libraries remain closed.


How do I renew my books and other items?

There is no need to renew your library items as all items will now not be due back to the library until 4th July 2020.  We will review this date and extend it as necessary should libraries remain closed.  You can renew your loans online if you wish on our website www.leicestershire.gov.uk/libraries


Will I have to pay extra for audiobooks, playaways or DVDs that I have out on loan?

No, any additional charges for these items will be waived when they are returned.


Can I still put a hold / request any library items?

No, as all libraries are closed we cannot access the stock so unfortunately

no requests will be processed until libraries reopen.


How do I collect an item I have already put a hold on?

Unfortunately, we will not be able to provide access to items that customers have already put on hold.  We will keep these for you and you will be able to pick them up when libraries reopen. You can cancel your holds online if you wish.


Ebooks, Eaudiobooks, Emagazines and Enewspapers. 

Leicestershire libraries offer a wide range of resources available to download onto your smartphone, Mac, PC, laptop, tablet or e-reader. Please go to our website to get more information on how to use this service www.leicestershire.gov.uk/libraries


If your query has not been covered by these FAQs, please contact us on 0116 305 2695 or email us at libraries@leics.gov.uk

Digital Library Services

Digital Library Services FAQs

Quick Guide to eBooks, eAudiobooks, eMagazines and eNewspapers


What Digital Library Services are Available?

Leicestershire’s digital library service provides library members with access to thousands of free eBooks, eAudiobooks, eMagazines and eNewspapers. These can be accessed two ways:

·  Using the free BorrowBox, RBdigital & PressReader apps on a smartphone or tablet

·  Using an internet browser on a desktop PC, MAC or laptop


All digital titles are free and there are no overdue charges. Leicestershire Libraries subscribe to three platforms, BorrowBox, RBdigital and PressReader, each platform provides access to different types of content:










Digital formats include a range of functionality so people can personal their experience, including choosing font size, playback speed and enabling translation and voice-overs.


How do I Access Digital Library Services?

To start using any of the services visit the digital library webpage which gives step by step instructions on getting started.

You must be a member of the library to access the digital library services, if you are not already a member you can join online to start using BorrowBox, RBdigital and PressReader straight away.

To login to BorrowBox, RBdigital and PressReader you will need your library card number/ online joiner number and your four-digit PIN. If you have forgotten your PIN you can reset it by visiting our online catalogue, selecting ‘log in’ in the top right corner and choosing ‘forgot my PIN’. However, this only works if we have your up to date email address on record, if it doesn’t work please contact libraries@leics.gov.uk and we will send you a PIN via email.


How do eBooks & eAudiobooks work?

eBook and eAudiobook titles are purchased individually in the same way as physical books. Most eBooks and eAudiobooks can only be borrowed by one person at a time due to licensing restrictions. LCC buy multiple copies of some popular titles that have been reserved by several people to reduce the waiting time for in-demand titles. Some popular titles and authors are not available to borrow digitally from public libraries, this is due to restrictions put in place by publishers.

·  Borrow up to 10 eBooks and 10 eAudiobooks from BorrowBox and 10 eAudiobooks from RBdigital at a time.


·  Borrow titles for up to 3 weeks, return titles when you have finished reading them or renew titles to borrow for longer.


·  Titles automatically expire at the end of the loan period so there are never any fines.


·  If an eBook or eAudiobook is currently on loan then you can reserve it, you will be added to a queue and the title will be added to your account when it becomes available.


·  BorrowBox and RBdigital are not compatible with Kindle eReaders due to Amazon restrictions, however the BorrowBox and RBdigital apps can be downloaded to Kindle Fire devices and eReaders.


Visit the digital library webpage to get started



How do eNewspapers & eMagazines work?

eMagazines can be checked out from RBdigital and PressReader.

eNewspapers can be checked out from PressReader.

eMagazines and eNewspapers can be checked out for as long as you like, just delete them from your account when you have finished reading them. There is no limit to the number of titles you can checkout at a time.


·  RBdigital provides access to popular titles including Hello! Magazine, Radio Times and New Scientist.


·  PressReader provides access to thousands of national and international newspapers and magazines including The Independent, The Daily Mail, The Guardian and the Leicester Mercury.

·  Titles can either be read online via a web browser or downloaded via the RBdigital or PressReader apps to be read offline.


Visit the digital library webpage to get started



More Information & Help

More information is available at the below websites:

·  BorrowBox help page – you must login using a Leicestershire library card number and PIN to see the help page

·  RBdigital Help Page

·  PressReader Help Centre


If your query has not been covered by these FAQs, please contact us on 0116 305 2695 or email us at libraries@leics.gov.uk


We have unfortunately been instructed to close the Library and therefore all Forthcoming Events have been postponed until further notice. We will keep you informed via the website, facebook and notices in the Library window and notice board of when we will be re-opening.  





Leicester Forest East now has a Community Library

After much hard work from local community volunteers, we opened our doors on Wednesday December 16th 2015, as Leicester Forest East Community Library.

This was the result of a lot of meetings, planning and discussions and liaison with the Local Authority, over a period of a year.

From the start of 2015, we arranged volunteer meetings; we addressed the question of whether it was possible to take over a local authority run resource. Were local people capable of gaining the expertise to run the project?

Not just that, we were required to eventually generate the finance to pay the bills; to be self financing! A tall order!

After discussions with L.C.C. we put a plan together and had our bid to run the library accepted. On Monday 14th December 2015 at 10.00 a.m. we officially accepted the keys and took over ownership of the library on behalf of the community.

The first week saw the beginning of a new era for Leicester Forest East Community Library. The meetings, the planning, the late nights around the table, it all came to fruition, and we were up and running!

A lot of thought and planning has gone into managing our new project.

At first the Steering Committee did its job in taking us towards the opening date, and then the Management Team took over.

Along the way we have seen changes to the team. As would be expected with such a demanding and stressful project we have lost good people along the way. We thank these members for their dedication and hard work in the initial stages of setting up the library.

We now have a management team in place; who are all trustees of the library. We have Duty Managers to take responsibility for each shift and we are about to welcome more trusted members to our team. Additional Key Holders will ease the burden of opening up, and we are currently talking to interested parties to join us as Trustees. We are always on the lookout for other like minded individuals to join us.

There is a steady trickle of new volunteers, which we must have to continue operations. We also need help in specialist areas such as fundraising, grant applications and event promotion and co-ordination. Do get in touch if you can help. The only necessary prerequisite is that volunteers must have enthusiasm and a commitment to the ongoing success of the library.

Future developments and improvements to the service we offer is only possible with the help of the community. We hope to achieve our target of becoming a community hub, a meeting place for the wider community of Leicester Forest East.

The last six months have been busy. Our Management Team has organised the structure to provide a safe and happy environment for volunteers to work in. There is a rota system to allow us the choice to come in when it suits us and for the time that we have available. Week by week the line up alters dependent on availability.

LFE Community Library continues to provide the usual library services, we also offer the use of computers or wi-fi to members, accessible with your membership card.

Recently we have developed a small cafe area with freshly ground coffee available for you to enjoy whilst seated on one of our luxurious settees.

There is also a flexible seated area where students have utilised the calm peaceful atmosphere to revise for exams.

We are aiming to provide what local people want. You can expect a welcoming friendly environment where people of all ages can meet and socialise with their friends.

There is a constant need for volunteers, so we now offer in house training at the library.

Since opening, we have introduced many new activities and initiatives. Every Wednesday morning there is a Social Coffee Group for senior citizens. On a Wednesday evening, there is a Crafting Group meeting. We hold a Mother and Baby Group on a Thursday morning, in addition, an art and craft activity table is always available for pre-school and school age children to enjoy and be creative!

Our group meetings have been very successful and enjoyable for participants.

We are now in a position to hire out the facilities at the library, during and outside of our normal opening hours. For more details, look on our website, phone us or call in to the library. Ask to speak to a Duty Manager who will give you more details.

It is sometimes hard to believe that we have made such progress, but we still have a long way to go. We are part funded by the local authority currently, but will need to be self funded in the future. We have exciting plans ahead in order to make this possible.

Do get in touch if you wish to be involved. You may be keen to work in the library or have specialist skills that we need. Call in or email us. You are welcome any time for a chat and look round.

See you soon!

Registered Charity No. 1163963